|
Diamond's corporate strategy is simple: Profitable Growth. We achieve this by slowly growing our operations and territories as quality services can be provided. Modest growth goals and the demand for excellent service have driven Diamond Parking to be the largest privately held parking company in the world today!
On the micro level, Diamond cannot reach its goals unless we provide superior service. We promote superior service through the extensive training of our employees and then empowering them to achieve excellence. Diamond rewards performance with recognition incentives and awards.
Diamond Parking measures the quality of our service by listening to our customers. By maintaining good communication with our landlords and soliciting feedback, we can measure the quality of service we provide and refine it as necessary.
Diamond Parking understands that our employees are the first and last contact with many tenants. We understand that our parking attendants and other staff can reflect directly upon experience and impression left with the customers. Accordingly, Diamond Parking has developed an approach to customer service that is best described by our company's definition of a "Parking Customer":
A PARKING CUSTOMER IS:
- The most important person ever on this location.
- Not dependent on us…we are dependent on him/her.
- Not an interruption to our work…but the purpose of it.
- Not favored by our serving him/her…they are doing us a favor by giving us an opportunity to serve them, so that we may earn the privilege of serving them again.
- Not an outsider to our business…he/she is the most important part of it.
- Not someone to argue or match wits with…no one ever won an argument with a customer.
|