Diamond Dialog & News

Five Star Service

When you’ve been trained in the Four Seasons 5 star culture of hospitality, like Diamond’s
Cherish Tharpe, Salt Lake City’s General Manager of Airport Parking and Storage —
you can almost guarantee success in building dynamic business relationships, creating
customer loyalty and assembling a strong team.
“I have learned that lasting and meaningful business relationships are built through an
emotional contact,” states Cherish. “A warm and sincere greeting or learning a first
name, listening with interest and being eager to help, go a long way toward raising the
bar of customer service.” (continued)